AUDREY TOP

RETRUN

If for some reason you are not completely satisfied with your purchase, we offer a Free Returns Policy.

All items must be returned within 15 days of receipt of your order with the completed paper returns form enclosed, and must be returned new, unused, unwashed, not modified in any way and with all accessories e.g. belts, and in the original packaging with all Buon Tuin garment tags and labels attached.

REFUND

We will issue a refund for returned item(s) purchased online that are returned according to the Buon Tuin Returns Policy. The refund will be credited to the purchaser’s original payment method within 15 days of receipt. Your shipping costs will be excluded unless the item is faulty or cancelled under the Consumer Contracts Regulation Policy. Please note: returns can take up to 10 working days to be refunded from the date of posting your return, which includes bank processing times. Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed. *This may take longer during peak and sale periods.

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During high volume periods (e.g., sales or holidays), processing times may be slightly delayed.

Domestic Shipping 

Standard Shipping 5 –7 business days

Shipping charges for your order will be calculated and displayed at checkout or informed seperately incase of DM Orders.

International Shipping

We ship worldwide! International shipping rates and delivery times vary by destination. Shipping costs will be calculated and informed seperately.

Please note: International orders may be subject to import duties and taxes, which are the responsibility of the customer.

Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.

Shipping Delays

We are not responsible for shipping delays caused by carriers, weather, or customs processes. However, we’ll do our best to assist you with tracking or resolving any issues.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. If the package is returned due to an incorrect address, the customer will be responsible for the re-shipping costs.

Lost or Stolen Packages

Buon Tuin is not responsible for lost or stolen packages marked as delivered. If this happens, please contact the shipping carrier for assistance.